Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Please note that refunds will only be done after we have received back our package.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require an order number and proof of payment. Proof of payment must be a screenshot of your payment sent to us. The date, time, amount and transaction number must be clear.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days (maximum 7 days).
If you haven’t received a refund yet, first check your account again. Then contact your account support, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.